Jasmine Carter
Customer Service Representative
jasmine.carter@example.com
+1 (813) 555-0138
Tampa, FL
Summary
Support representative handling 60+ contacts a day across phone, chat and email. Consistently above team average on satisfaction while keeping handle time low.
Experience
Senior Customer Service Representative
Sunline Utilities · Tampa, FL
Mar 2022 — Present
- Handle 60 to 75 contacts daily across three channels with a 94% CSAT, against a team average of 88%.
- Resolve 81% of issues on first contact, the highest rate on a team of 22.
- Train new hires; 12 onboarded in the last two years.
- Wrote 30 knowledge base articles that cut repeat billing questions by a fifth.
Customer Service Associate
Bayshore Retail Group · Tampa, FL
Jun 2020 — Feb 2022
- Managed returns and escalations for a store serving 1,200 customers a week.
- Recognised as employee of the quarter twice for complaint resolution.
Education
Hillsborough Community College
A.A., Business Administration
2018 — 2020
Skills
SupportExpert
De-escalationMulti-channelBilling enquiries
SystemsAdvanced
ZendeskSalesforce Service CloudFive9
Languages
EnglishNative
SpanishConversational
Customer Service Representative resume example
Support work quantified: volume, resolution rate and satisfaction.
Template: TimelineFree
Use this exampleOpens in the builder with this content, ready to edit.
What makes this one work
Support resumes are often a list of duties. Tickets handled, first-contact resolution and CSAT turn the same work into evidence.