Idris Rahman

Hotel Operations Manager

idris.rahman@example.com+1 (702) 555-0134Las Vegas, NVhttps://linkedin.com/in/idrisrahman

Summary

Operations manager for a 240-room property, running front office, housekeeping and F&B. Lifted guest satisfaction while holding labour cost flat through a staffing shortage.

Experience

Hotel Operations Manager

The Adelaide Hotel · Las Vegas, NV

Aug 2021 — Present
  • Run daily operations for 240 rooms and a team of 65 across three departments.
  • Raised guest satisfaction from 7.9 to 9.1 while keeping labour cost at 31% of revenue.
  • Lifted occupancy from 74% to 86% year over year by reworking the group booking process.
  • Cut housekeeping turnover from 48% to 22% with a revised scheduling and training programme.

Front Office Manager

Riverside Suites · Henderson, NV

Apr 2018 — Jul 2021
  • Managed a front desk team of 14 across a 24-hour operation.
  • Introduced a pre-arrival contact routine that reduced check-in complaints by a third.

Education

University of Nevada, Las Vegas

B.S., Hospitality Management

2014 — 2018